[easyt]

hi
we have 2 virgin mobile contract phones and have for quite a few years, ive just upgraded mine and my partners is due for upgrade soon
today my partner got a call from 08456024418 but didnt answer it in time.

if you call the number back it is just a recorded message,
so she phoned customer services and was told that it was about an early upgrade but that they couldnt do it she would have to wait and see if the exclusive team ring back............
errrrrm sooo why cant we ring them?? im confused