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**Mick** · 03-04-2006, 17:51

All,

Update:-

ntl have stressed for the moment that there is no changes and Traffic shaping is not in force. This morning I had contacted ntl regarding what had been put into the User policy recently regarding Traffic shaping. ntl have now removed the paragraph detailing the specifics of 'Traffic Shaping' and have issued the following statement to Cable Forum:-

Chad Raube, director of internet for ntl Telewest, said:

"A revised paragraph appeared in ntl's user policy over the weekend, which has now been removed. The clause related to how we manage network traffic to ensure an optimal service for all ntl broadband customers.

"While we continually review ways to offer the best quality service and are currently considering updates to our user policy, the paragraph removed was work in progress that shouldn't have appeared on the website.

"I would like to apologise for any confusion this miscommunication may have caused and we will aim to keep customers informed of any significant changes to the user policy in the future."

03-04-2006, 17:51	#153
Mick Cable Forum Team Join Date: Jun 2003 Posts: 15,118	Re: Traffic Shaping All, Update:- ntl have stressed for the moment that there is no changes and Traffic shaping is not in force. This morning I had contacted ntl regarding what had been put into the User policy recently regarding Traffic shaping. ntl have now removed the paragraph detailing the specifics of 'Traffic Shaping' and have issued the following statement to Cable Forum:- Chad Raube, director of internet for ntl Telewest, said: "A revised paragraph appeared in ntl's user policy over the weekend, which has now been removed. The clause related to how we manage network traffic to ensure an optimal service for all ntl broadband customers. "While we continually review ways to offer the best quality service and are currently considering updates to our user policy, the paragraph removed was work in progress that shouldn't have appeared on the website. "I would like to apologise for any confusion this miscommunication may have caused and we will aim to keep customers informed of any significant changes to the user policy in the future."