Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

dave5416 · 10-03-2016, 13:22

Got to say VM are rubbish. Not only have they an open fault ticket for more than 509 days yes that's not a typo 509 days but they don't seem to care either about the prospect of having the matter referred to Ofcom.
If BT fibre was available in my area I would jump but it's not.
Most of the time I get faster broadband on my mobile phone.
I'm awaiting a promised call back from some manager at customer retention team. Only been a week.

10-03-2016, 13:22	#397
dave5416 Inactive Join Date: Mar 2016 Posts: 1	Re: Virgin Media Customer Service- Your Personal Experience Got to say VM are rubbish. Not only have they an open fault ticket for more than 509 days yes that's not a typo 509 days but they don't seem to care either about the prospect of having the matter referred to Ofcom. If BT fibre was available in my area I would jump but it's not. Most of the time I get faster broadband on my mobile phone. I'm awaiting a promised call back from some manager at customer retention team. Only been a week.