Quote:
Originally Posted by rtho782
Totally this, combined with the price and crappy upload speeds, why the hell would I pay £40 month for the first 18m then £56 a month for 350/35 from Virgin, when I could pay £40 for life with no annual inflation busting price rises for 1000/1000 on Cityfibre from Zen?
Virgin are absolutely the worst company I have ever dealt with, dealing with Zen since dumping them has been a breath of fresh air. I'm stuck with 80/20 for now but CF should reach me within 12 months (I'm in Ipswich).
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In my experience all large Companies are the same customer service comes second to everything. Obviously I am talking in general, there are some employees who go the extra mile to help people out and believe me I am very grateful to those who do.
I try to use local companies as much as possible as they are far keener to keep customers happy.