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Re: Compensation for missed installs, delayed repairs, missed appointments
Quote:
Originally Posted by MrB
Do they have standard compensation rates already please?
As you can see from the news story on the front page, the industry have have agreed to the OfCom process, but it will take 15 momths to implement automatic compensation. Until then is it still pot luck?
We had installation of the phone line delayed by a week and a missed engineer appointment where we waited in all day, but no offer of anything.
Many thanks
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No.
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