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Originally Posted by madcap
I have a question about the STB upgrade, I had my letter saying CS would be in touch to arrange a date to switch it month or 2 ago but still nothing yet. Should I call CS to arrange a date or wait for them to get in touch?
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They might do what they did with me. The engineer just turned up on a saturday and said he was passing and just happened to have a Samsung box...
I am happy they changed the box, but I was a bit p**sed off when he did it as a) NTL had not told me, b) it was Saturday and c) he woke me up and I was rather hungover..