Thread: General Price Rise
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Old 09-09-2020, 17:32   #12
joglynne
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Re: Price Rise

Quote:
Originally Posted by copernob View Post
SO Is someone at Virgin trying to Rip me Off. Or is what I said Genuine. I always thought they could NOT add on the price rise if one is already in a contract before it ends.
I understood that VM can put up prices but that in doing so a customer has the right to cancell their contract without a penalty payment, 'disconnection fee', being imposed.

As far as I am aware our contracts are for the actual services we sign up for rather than a guaranteed fixed price for those services.

Quote:
Snipett ...... When you can cancel Virgin Media broadband and/or TV for free
A contract works both ways. If you think Virgin Media has a cheek charging you for every month of your contract whether you end it or not, just remember that Virgin Media has a host of obligations to you too. And it's when it breaks one of those obligations that you have the opportunity to cancel Virgin Media during your contract for free.

Here are the four scenarios when you could leave without paying.

During your free cancellation or 'cooling off' period – The law states that you have 14 days from and including the day your services are switched on to leave without any further charge. This is often referred to as a 'cooling off period'. The only thing you won't be compensated for will be any money you spent on pay-per-view TV. You can't sign up, watch the latest Tyson Fury fight, then cancel. Virgin Media will still charge you for what you watched

When your service is faulty and Virgin Media cannot fix it – This rarely happens, but if your Virgin Media services develop a fault (ultra-slow broadband, outages, TV interruptions and so on) and you have given Virgin Media four weeks to fix it and it has failed to do so, you can leave without charge

When you are getting broadband at a fraction of the speeds promised – Virgin Media will supply you with the average speed you should expect at your address when you sign up. If your speeds fall below the promised level then you may have grounds to leave without charge, provided Virgin Media cannot remedy the situation. Do remember, though, that when measuring your speed you must do so with a computer attached with a LAN cable to the router. Wifi cannot deliver the full speeds available on the Virgin Media network and should not be used if you wish to see what speed you're getting

When Virgin Media raises the price of your package – If Virgin Media hikes the price of your broadband during your contract period it has to send you a lett to inform you it is doing so. You can cancel free of charge within 30 days of receiving that letter
https://www.cable.co.uk/providers/gu...-virgin-media/

As far as the difference in your contract end dates only a phone call to VM could clear up that issue.
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