Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

Daveoc64 · 15-08-2007, 21:45

We've had cable for 11 and half years, we've called them out more times since they've been called "Virgin Media" than when they were "Telewest" and "United Artists" put together.

They were extremely rude on the phone, being told to "be quiet" and to "listen to me" when we tried to explain our problems.

After that they didn't fix the problem we had (and several other people in the street) until we contacted the local engineer directly.

15-08-2007, 21:45	#101
Daveoc64 cf.addict Join Date: Jan 2007 Location: Bristol, UK Services: Freeview Play, Virgin Media Gig1 Posts: 167	Re: Virgin Media Customer Service- Your Personal Experience We've had cable for 11 and half years, we've called them out more times since they've been called "Virgin Media" than when they were "Telewest" and "United Artists" put together. They were extremely rude on the phone, being told to "be quiet" and to "listen to me" when we tried to explain our problems. After that they didn't fix the problem we had (and several other people in the street) until we contacted the local engineer directly.