Quote:
Originally Posted by RobboEdin
No, your Retentions price will be at the old prices - you will be ‘eligible’ for any forthcoming general price increase.
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Great, it's ' nice to be eligible for a price rise !
It really would be incredibly cheeky (and risky) to increase prices for existing customers in the near future. They must have made a saving from not having UKTV !
---------- Post added at 10:44 ---------- Previous post was at 10:38 ----------
Quote:
Originally Posted by japitts
I had a (probably similar) "what do you think of us" type survey at the start of last week - I'm assuming it was triggered by my call to retentions the Thursday before UKTV stuff kicked off.
My answers won't have made for a happy read either. Whilst a lot of my frustrations have died down now, I'm still not comfortable recommending VM to anyone at the moment.
I presume that any new 12month price term set before this price rise is sent out, will override the increase...
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I also negotiated a new deal and paid line saver rental just before the UKTV announcement ! However rang up again yesterday and got a very much better deal after mentioning UKTV. £50 credit and an extra £10 loyalty discount on top of the £8 discount I was already getting. Took very little negotiating/hassle - it was just offered straight away. Always worth a phone call....
Does make you wonder with all the discounts they are having to offer, plus customers lost, plus negative publicity whether this whole UKTV debacle was worth it.