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leshill · 03-12-2017, 19:04

Hi there,

I have Virgin media Fibre with TV & Internet with hub3 router.

I've been trying to get my router configured for my CCTV via port forwarding. I had this setup and working with my Sky router with no issues.

Ever since I moved to Virgin I've never been able to get Port Forwarding to work.

Recently having hit the Virgin media Forum I find that this is a know issue which they say is resolved by downgrading to the Hub2 AC.

I called VM tech support and explained the problem. I was then told that to get help with the issue I had to pay £30.00. I said that was not acceptable so I was then advised to cancel. Shame on you Virgin, you don't deserve loyal customers and you don't deserved to be in business.

My question to you technical people out there is if I buy from Ebay the Hub2 ac router can I simply plug this in or do I have to get an engineer to site so as to make it work?

Cheers in advanced.

03-12-2017, 19:04	#1
leshill Inactive Join Date: Dec 2017 Posts: 4	HUB3 Port forwarding issues Hi there, I have Virgin media Fibre with TV & Internet with hub3 router. I've been trying to get my router configured for my CCTV via port forwarding. I had this setup and working with my Sky router with no issues. Ever since I moved to Virgin I've never been able to get Port Forwarding to work. Recently having hit the Virgin media Forum I find that this is a know issue which they say is resolved by downgrading to the Hub2 AC. I called VM tech support and explained the problem. I was then told that to get help with the issue I had to pay £30.00. I said that was not acceptable so I was then advised to cancel. Shame on you Virgin, you don't deserve loyal customers and you don't deserved to be in business. My question to you technical people out there is if I buy from Ebay the Hub2 ac router can I simply plug this in or do I have to get an engineer to site so as to make it work? Cheers in advanced.