Quote:
Originally Posted by Bananaman_007
I've just had a dispute with VM and despite emailing the CEO a week ago have heard nothing from my complaint.
Currently on BB only 100mb my bill shot up from £30 to £35 then to £41 I was told my loyalty discount was expired and they could not give me loyalty discount on the same product.
After an hour on the phone to India I agreed to Full House TV phone and 100mb for £43. I asked about installation charges and was told he would have to talk to a supervisor.nezt thing I know I'm in a queue for 10 mins and ended up talking to the Scotland call centre who disputed the deal I was just offered. Saying if I wanted that £59 was the cheapest. I got so riled I told them to just cancel the broadband.
Within 2 days had a call from customer relations offering me broadband only for £29.
VM would rather waste over an hour of my time, lie to me and give me the run around than just give me a deal without canceling first. Ironic I would have happily kept paying the £35 but am now paying £6 a month less because they put my bill up.
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That's very annoying for you. If they really have got rid of the customers ability to contact "retentions" directly then i think i'll be signing up to gigafast when it arrives, really can't be bothered playing VM poker when they hike the bill up.
