[Mad Max]

Originally Posted by jfman

Perhaps their own lack of understanding of the English language, perhaps because they’re told people that aren’t intent on cancelling shouldn’t be put through.

Either way thanks for your confirmation that the team that offers discounts to people “thinking of leaving” for the purposes of retaining customers does exist. Known on this forum, by thousands of references, as retentions. What they are internally known as is irrelevant to the customers who just want a better price. I’m sure that’s what Mad Max really wanted to know.

Bang on jfman.