[sue-key]

Why wouldn't virgin engineers hack so they can do premium rate calls?
They might if they thought they had a fool proof way of doing it?
I t did happen-look now nobody believes that it has and maybe it will only be brought to light when more people question their bills.
Why did virgin not log my call when i rang in about it??
she said to me-how do you know it was not the bt engineer-well it has never been reported that bt has done anything like this-and also while with bt a voice never interrupted my calls asking me to redial mobile numbers!
you would think a member of staff would say to me--"oh i will send that information off to the department concerned"-not -ignore that information and another customer adviser a week and a half later tell me she has not logged that i even rang in!