Re: Virgin Media Customer Service- Your Personal Experience
Sorry, NTLVictim, but it's not just their inability to to reply to emails but they also refused to speak to my wife on Saturday because she is not the principal account holder despite the fact that she is a "named" person who is able to make changes to the account. It was in the beginning of December that her name was "added. I was on the phone to CS and I was asked if there was another person I would like to be able to manage the account and I added my wife's name and I was told that she was immediately able to make any changes. CS in Virgin Media is not so good. Are you listening Mr Branson?
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