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chrispy2000 · 07-05-2015, 19:16

I'm on the old Addict tariff pay £15 you get 1gb data so many minuets calls and so many text. All start from the first of each month. Last Friday, the 1st got the text and data but no calls. Phoned CS in the evening when I noticed and was told they hadn't kicked in yet. So I ask what if I had made calls the answer I would have been charged and that I would have to get them to credit me back. Ok if you notice it. The whole bundle is supposed to start at midnight not part of it.
Another thing while I was waiting for them to answer I was checking my account on line and noticed at 23.44 on 30th April I was charged £1 for 1kb of data despite still being in credit. I didn't get a refund they gave me 50Mb "Goodwill"
As for the calls they are now there but once again marked as "Goodwill".
The don't seem to like us on old tariffs but I suits me so why should I change.

07-05-2015, 19:16	#1
chrispy2000 cf.addict Join Date: Mar 2009 Location: Peterborough Services: Maxit,V6, BB 100Mb, Virgin Mobile Posts: 323	More PAYG Problems I'm on the old Addict tariff pay £15 you get 1gb data so many minuets calls and so many text. All start from the first of each month. Last Friday, the 1st got the text and data but no calls. Phoned CS in the evening when I noticed and was told they hadn't kicked in yet. So I ask what if I had made calls the answer I would have been charged and that I would have to get them to credit me back. Ok if you notice it. The whole bundle is supposed to start at midnight not part of it. Another thing while I was waiting for them to answer I was checking my account on line and noticed at 23.44 on 30th April I was charged £1 for 1kb of data despite still being in credit. I didn't get a refund they gave me 50Mb "Goodwill" As for the calls they are now there but once again marked as "Goodwill". The don't seem to like us on old tariffs but I suits me so why should I change.