Cable Forum - View Single Post - Virgin Media revealed as the most complained about company.

RichardCoulter · 21-10-2021, 23:40

Ofcom also said that, despite having fewer customers than either Sky or BT, VM had the highest number of complaints.

Their representative also said that VM had agreed to take on more call centre staff to address the problems about not being able to contact them. She went on to say that their latest figures would be out very shortly to see if this had reduced the number of complaints about them and that they would be keeping a close eye on this.

Ironically, it's usually the case that the way that complaints are dealt with that leads to further complaints!!!

21-10-2021, 23:40	#11
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,086	Re: Virgin Media revealed as the most complained about company. Ofcom also said that, despite having fewer customers than either Sky or BT, VM had the highest number of complaints. Their representative also said that VM had agreed to take on more call centre staff to address the problems about not being able to contact them. She went on to say that their latest figures would be out very shortly to see if this had reduced the number of complaints about them and that they would be keeping a close eye on this. Ironically, it's usually the case that the way that complaints are dealt with that leads to further complaints!!!