Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

rgeast · 14-02-2011, 14:49

Email service failed last night - but only selectively. Could not send group emails with an attachment. Rang Tech Support and the first lady tried to help but call cut off whilst I was talking. Rang again, got another lady who said she couldn't help and cut me off whilst I was talking to her (politely). Rang again today and after first call failed at the 'put you through to an adviser' stage got man who tried to help but couldn't find any fault. I can send some emails with attachments to up to around five email addresses but still can't send to, say, 17, with a small (pdf file) attachment. Am having to use Webmail at present but it's not convenient and it doesn't work well on IE8/XP Pro. Normally use Outlook Express which has worked well for the last five years but it seems VM don't like it any more.

14-02-2011, 14:49	#324
rgeast Inactive Join Date: Feb 2011 Location: Brighton Services: Broadband (dial-up as back-up), phone, TV Posts: 2	Re: Virgin Media Customer Service- Your Personal Experience Email service failed last night - but only selectively. Could not send group emails with an attachment. Rang Tech Support and the first lady tried to help but call cut off whilst I was talking. Rang again, got another lady who said she couldn't help and cut me off whilst I was talking to her (politely). Rang again today and after first call failed at the 'put you through to an adviser' stage got man who tried to help but couldn't find any fault. I can send some emails with attachments to up to around five email addresses but still can't send to, say, 17, with a small (pdf file) attachment. Am having to use Webmail at present but it's not convenient and it doesn't work well on IE8/XP Pro. Normally use Outlook Express which has worked well for the last five years but it seems VM don't like it any more.