Quote:
Originally Posted by RichardCoulter
You have been told to cease talking about this and I suggest that you take heed.
---------- Post added at 17:10 ---------- Previous post was at 17:00 ----------
Hi Stuart,
Terms & conditions rarely relate to the real world  and if I find that any company is no longer meeting my needs or expectations, then I will sometimes remind them that other alternatives are available to me.
The call handler was repeating an incident that I had experienced by one of her colleagues in the recent past. This was especially disappointing as I'd been reassured that this incorrect behaviour would not happen again. In these circumstances, I felt it prudent to avail her of this information so that she could make an informed decision as to whether she was going to carry out my request or not. Fortunately, she changed her mind and took the correct action, so no formal complaint was actually made about her.
I quoted Mick's news item to demonstrate that what Mick had noted six months ago had shown no signs of improvement. |
So you carry on talking about it, great. For your information I hadn't read that far down before the reply to you. Maybe stop telling people what to do, you don't own the forum.