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PtolemyIV · 30-01-2021, 15:07

I made a call to retentions earlier - unfortunately, based upon my experience, they won't offer existing customers the current £79/month offer for new customers.

Initially all he offered was ultimate oomph with 2 v6 boxes converted to 360 (i can make do without one) for £105. After a push he said could throw in 1gbps internet (instead of 600mbps) and amazon prime video for 12 months.

Obviously i already have prime so the latter doesn't help much.

After saying I would leave anyhow, he said he would call me on Monday again when agent discretion is allowed for the new month - could probably take £10 off per month more.

30-01-2021, 15:07	#601
PtolemyIV cf.member Join Date: Apr 2008 Posts: 40	Re: Virgin TV 360 users (Horizon) I made a call to retentions earlier - unfortunately, based upon my experience, they won't offer existing customers the current £79/month offer for new customers. Initially all he offered was ultimate oomph with 2 v6 boxes converted to 360 (i can make do without one) for £105. After a push he said could throw in 1gbps internet (instead of 600mbps) and amazon prime video for 12 months. Obviously i already have prime so the latter doesn't help much. After saying I would leave anyhow, he said he would call me on Monday again when agent discretion is allowed for the new month - could probably take £10 off per month more.