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Old 03-07-2020, 19:31   #25
General Maximus
C/O Felix Legion
 
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Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,026
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Hopefully you typed it out and saved it and didn't handwrite it. Amend is slightly to reflect the current date and indicate that you had previously sent a letter on xx date to which you have had no reply. Take advantage of the opportunity to make sure you have explained the problem. Try not to be too whiny about it and be clear and concise. Tell them what you was told on the phone and all the bs you have had since such as being told phone calls are not recorded when you rang back to challenge them on it. They can't invent a new tier for you but they should be able to offer you a 12 month discount on your current plan. Anything you post tomorrow isn't going to move until Monday so I would take the weekend to refine it and then pop to the post office Monday morning. You just need to go to the counter and tell them you want it posting 1st Class Recorded Delivery. It will cost something around 1.20.
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