Thread: Dropping landline to save money.
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Old 21-10-2017, 13:37   #17
nodrogd
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Re: Dropping landline to save money.
Quote:
Originally Posted by RichardCoulter View Post
An interesting scenario of conflicting information.

This might add weight to a complaint to Ofcom about BT or VM refusing to refund advance line rental if a service is cancelled following a price increase.

I think they both have a cheek to even think about refusing to refund any monies paid in advance after a service is cancelled. If they scrapped this nonsense they would probably find that more customers would participate. This scheme benefits their cash flow & need to take on debt & the resultant interest charges anyway, so they wouldn't be losing out.
It is an awkward one because with LRS you are actually agreeing to a fixed price deal. Therefore the price of the phone line is not increasing until you renew. This effectively seperates the phone line out of the customers bundle, but retains any discounts on other components of the service.
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