It's NOT about MPs, it's about MSPs. MPs ARE still allowed to be involved, and MSPs ARE allowed to be involved, just not by telephone, but by email or letter.
Quote:
But her office has now been told the Department for Work and Pensions has changed the system and MSPs must simply email any inquiry and wait for a written response.
Fabiani is particularly angry as the new rule only applies to MSPs, with MPs allowed to continue directly contacting the Job Centre staff involved.
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Do your own research, as the link )[conveniently) doesn't provide a source article eg from the Daily Record from July 2018.