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Old 08-08-2020, 19:21   #37
newapollo
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Quote:
Originally Posted by oscarandjo View Post
Is it possible to go to CISAS without a letter of deadlock?
Yes you can

https://www.ombudsman-services.org/how-it-works/process

From section 5

Quote:
Escalating the complaint to us.
If you’ve received a deadlock letter, or if you’ve still not resolved the issue after eight weeks, you can bring your complaint to us.
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