Cable Forum - View Single Post - General Alternate method of cancelling VM?

BenMcr · 03-04-2019, 07:43

You could try the Next Generation Text Relay app, as that's available on computers and smartphones:
https://www.ngts.org.uk/

This works for all departments as it uses an hearing operator to call Virgin Media.

Alternatively you could try the Virgin Media Text service that's mentioned on this page using any mobile phone:
https://www.virginmedia.com/accessibility/virgin-phone

However I'm not sure if that currently covers the cancellation teams or whether it's a Customer Services team only.

03-04-2019, 07:43	#5
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Alternate method of cancelling VM? You could try the Next Generation Text Relay app, as that's available on computers and smartphones: https://www.ngts.org.uk/ This works for all departments as it uses an hearing operator to call Virgin Media. Alternatively you could try the Virgin Media Text service that's mentioned on this page using any mobile phone: https://www.virginmedia.com/accessibility/virgin-phone However I'm not sure if that currently covers the cancellation teams or whether it's a Customer Services team only. __________________ I work for Virgin Media but all views are my own.