Quote:
Originally Posted by bbxxl
I have been with Virgin for 15 years now and the service has been very, very good. I think it depends where you are in the country, but I have no complaints and on the few occasions I’ve had to call CS I have been very impressed with them as well.
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I have not really had any major complaints.
Overall the BB has always been very good (23+ years now).
I've had failures, but they have been rare, and fixed within 24 hours.
I think Nottingham is a good VM area, originally built well by Diamond Cable.
CS has generally been good, there have been odd issues.
Usually with offshore support, not always, but far too often.
For the first time ever, I now have a viable alternative [via fttp] so we'll see how things go.
I'm no longer in contract with VM, but do have a discount until mid 2023, so no rush to change yet.