Re: Switching Mobile companies
Yes it is easy. You choose your deal with whoever and then request a PAC number from EE (log in to My EE to get your code by text. Go to Menu > Account settings > Leave EE) and then pass it to the new company.
Sometimes the new company will have an option to add the PAC when you sign up then when you activate the new sim it will normally take your old number within 24 hours or so
If you are in contract with EE however they will likely want paying for ending contract early. Might be worth complaining about issues and try to get out of contract due to them
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