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ccarmock · 14-05-2019, 22:28

I also have a pending order for the business 500 Mb/s service (as I am on an old tariff I will actually save money!) Initially they told me it would simply be a remote upgrade, but was called today to apologise to say they need to send an engineer on Thursday to swap the Hitron. In my case the reason given is because I have the original 2 voice port Hitron and they will only offer the service on the second generation 4 voice port Hitron. No idea why....

I don't even want to use the voice ports, but telling them that made no difference - it has to be changed. BenMcr - any insight you can offer on this?

On another note the Hitron firmware updated last night.

14-05-2019, 22:28	#140
ccarmock cf.geek Join Date: Jun 2008 Posts: 804	Re: 500mb Question I also have a pending order for the business 500 Mb/s service (as I am on an old tariff I will actually save money!) Initially they told me it would simply be a remote upgrade, but was called today to apologise to say they need to send an engineer on Thursday to swap the Hitron. In my case the reason given is because I have the original 2 voice port Hitron and they will only offer the service on the second generation 4 voice port Hitron. No idea why.... I don't even want to use the voice ports, but telling them that made no difference - it has to be changed. BenMcr - any insight you can offer on this? On another note the Hitron firmware updated last night. Last edited by ccarmock; 14-05-2019 at 22:32.