Cable Forum - View Single Post - 100M Get ready for the biggest joke ever.......

thenry · 23-11-2011, 18:20

you may of told them, the agents on the phone about the vmng - superhub but did you ask them to make a note of it for the tech to see? yeah common sense would have the agent make notes of it but it seems some don't bother and just book the tech. some have told me techs don't see notes some say they do, who knows but I'm sure their somewhat briefed to what their suppose to be doing at the customers address.

also during this long call did any agent put your on hold and contact your area manager, leave a message or anything or the sort?

23-11-2011, 18:20	#8
thenry Inactive Join Date: Dec 2009 Location: Crawley Posts: 14,025	Re: Get ready for the biggest joke ever....... you may of told them, the agents on the phone about the vmng - superhub but did you ask them to make a note of it for the tech to see? yeah common sense would have the agent make notes of it but it seems some don't bother and just book the tech. some have told me techs don't see notes some say they do, who knows but I'm sure their somewhat briefed to what their suppose to be doing at the customers address. also during this long call did any agent put your on hold and contact your area manager, leave a message or anything or the sort?