Re: Compensation for missed installs, delayed repairs, missed appointments
An engineer missed a 4-7pm appointment yesterday - didn't bother ringing until 8pm saying he was running late (I'd gone out by then).
VM not even vaguely interested in offering any credit, so looks like the OFCOM "consultation" has achieved nothing.
By contrast my energy company issued £30 for each appointment missed by the meter reader (solar FIT meter inside house) without me even asking.
|