Thread: Upgrading mobile phone online
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Old 13-08-2018, 13:48   #6
daveeb
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Re: Upgrading mobile phone online
Quote:
Originally Posted by BenMcr View Post
If you upgrade a Virgin Mobile number online, then any existing plan will stop at the next refresh date and be replaced by the new chosen plan, and the the number will be subject to the appropriate current T&Cs for the deal you've chosen e.g. Freestyle, Classic or SIM only.

If you've chosen a deal including a handset, you'll also get a new SIM if you've not had a new SIM since the swaps started in December. If you have had a SIM since the swap, they're multi SIMs, so will be able to me made smaller.

Cheers Ben.
Would normal retentions / CS answer mobile queries or are they independant of each other. I just want to ensure a UK based CS if I need to ring up.
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