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BenMcr · 13-08-2018, 13:26

If you upgrade a Virgin Mobile number online, then any existing plan will stop at the next refresh date and be replaced by the new chosen plan, and the the number will be subject to the appropriate current T&Cs for the deal you've chosen e.g. Freestyle, Classic or SIM only.

If you've chosen a deal including a handset, you'll also get a new SIM if you've not had a new SIM since the swaps started in December. If you have had a SIM since the swap, they're multi SIMs, so will be able to me made smaller.

13-08-2018, 13:26	#5
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Upgrading mobile phone online If you upgrade a Virgin Mobile number online, then any existing plan will stop at the next refresh date and be replaced by the new chosen plan, and the the number will be subject to the appropriate current T&Cs for the deal you've chosen e.g. Freestyle, Classic or SIM only. If you've chosen a deal including a handset, you'll also get a new SIM if you've not had a new SIM since the swaps started in December. If you have had a SIM since the swap, they're multi SIMs, so will be able to me made smaller. __________________ I work for Virgin Media but all views are my own. Last edited by BenMcr; 13-08-2018 at 13:35.