Cable Forum - View Single Post

mmm · 08-10-2006, 10:33

As I have a TJ210 I have been seeing these reports for ages, and have been told by a senior guy in NTL that these 5 year old modems will be replaced at the first time of trouble. [Mine wasn't as it was an NTL account problem not hardware]

When will the message be passed onto the front line call centre operators? I don't think they even know what a Terayon TJ210 is because when I last called to say the 'cable light' was off - they kept asking about 'sync' and 'ready' lights which it doesn't have.

Why don't ntl just send out new modems to replace the few TJ210s left in service? If they are limping along they will be slowing down other users on the same UBR cards so it wouldn't only benefit the TJ210 users.

08-10-2006, 10:33	#4
mmm cf.geek Join Date: Jun 2003 Posts: 513	Re: Engineer... Terayon TJ210 As I have a TJ210 I have been seeing these reports for ages, and have been told by a senior guy in NTL that these 5 year old modems will be replaced at the first time of trouble. [Mine wasn't as it was an NTL account problem not hardware] When will the message be passed onto the front line call centre operators? I don't think they even know what a Terayon TJ210 is because when I last called to say the 'cable light' was off - they kept asking about 'sync' and 'ready' lights which it doesn't have. Why don't ntl just send out new modems to replace the few TJ210s left in service? If they are limping along they will be slowing down other users on the same UBR cards so it wouldn't only benefit the TJ210 users.