Quote:
Originally Posted by General Maximus
it is infuriating speaking to tech support and trying to get them to accept the fact there is a fault. I was pleasantly surprised however the last time I rang up for an upgrade. When I moved from 200mbit to 350mbits I just wanted the speed increase and was expecting to (and happy to) pay more for it. As I was so far out of contract I ended up getting it for free plus receiving a discount.
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That has been my experience generally,
: poor support with faults, but plain sailing with upgrades, especially when talking to on-shore call centres.