[neilo]

Of all the companies I have ever dealt with, Virgin’s Customer Service set up is by far the worst.

You just have to keep re-explaining things every time you get transferred to someone who says they can’t help you, and you’re transferred again.

I never feel that anyone can actually sort anything out. It’s like none of them seem to know what they are doing.

This is VM’s biggest weakness. As long as the service works and you don’t need to contact CS, you are ok.

But if you need to contact CS, free your diary up for three hours and be prepared for some of the worst CS in the country.