Re: ESPN, BT, Euro, Premier and Sky Sports news
I completely agree - mistakes occur. And if you think that getting something wrong, replying to the first complaint with an automated email, only showing any understanding of the issue once they respond to the second complaint, albeit this time by telephone, and being prepared for you to wait until Monday before they even check to make sure they've resolved your problem constitutes good customer service then I'm genuinely pleased for you that your expectations have been met.
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Who gives a @*#$ about an Oxford comma?
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