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Originally Posted by Toto
From the news article.
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What is clear though, is that ntl have again failed to properly communicate important changes to the broadband User Policy
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Frank, your view here please.
ntl have updated the user policy with something that is going to happen, why do you think ntl have failed here?
Are you referring to the fact that this is in the user policy, and has not been communicated to each customer directly, such as a mail drop? |
So when did they do this. If it was today then this smells of the cap debacle. Remember that was released on a Friday as well and no info given to the poor customer service people who had to field the calls.
I can see this thread just grow and grow and grow
