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Old 18-10-2020, 10:06   #5
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Connectivity Issues at specific times each day

yup. Unfortunately this is going to be an annoying fault because the majority of people aren't going to pick up on it and this kind of thing only gets dealt with if enough people ring up about it. The down time in the afternoon only lasts a few mins so the chances of you getting through to VM while it is down so they can see it is down is slim as well. If I were you (and you can look at the previous day's graphs) if you know it goes offline at a certain time every afternoon I would be at the ready to give tech support a ring, they can run their tests and see the shub is offline and send a tech out. You won't get anywhere if you try explaining to India that channels 2 and 3 have a high level of post-rs errors which are causing intermittent packet loss. If you can get a tech out you can show him the stats, your graphs and also run a few pings to show him the packet loss.
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