Quote:
Originally Posted by RobboEdin
This is standard with Virgin Media. It allows for a customer who is cancelling to change their mind within the 30 day period and cancel their cancellation and continue.
For those that actually are cancelling and not just pretending, any overpayment will be returned when the cancellation actually happens.
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If its 'standard practice' then its wrong.
Don't wait for VM for a refund, claim from your bank under the DD guarantee, as they're breaking the rules.