Quote:
Originally Posted by BetBlowWhistler
Totally unprofessional imho.
|
Absolutely agree. I have been watching this forum for while and felt I had to join tonight to comment on the calls.
I have worked as a staff trainer in a large call centre and the policeman who answered that call acted in a very unprofessional manner - one does not deal with queries from the public - whoever they are - by becoming defensive when questioned. If you do not know the answer to a question (ie the application of RIPA) then you say so and you offer to find out and get back to them - you do not make it up or give what you think might be the answer - this applies whatever industry you work in.
Instead the DS became defensive, which put him on the back foot, and Alex remaining calm and polite just made him more angry.
Unprofessional - simple.
