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heavyside · 18-07-2020, 14:22

This whole thing is getting curiouser and curiouser.

I gave it one last try to upgrade to the Ultimate Oomph bundle. Much to my surprise (and after the pre-recorded preamble that goes with any 150 call), I got through almost immediately to Customer Services. It was an Indian call-centre but the agent was polite and helpful if a little hard to understand. She checked and I could upgrade to Ultimate Oomph, keep my existing SIM number, confirmed my details and everything seemed done and dusted.

When I have changed my package in the past I usually received an email a day or two later to confirm everything but after a week I had heard no more so I contacted Customer Services again. The Indian call-centre once more but the agent was equally polite and helpful and confirmed that I had indeed upgraded to the Ultimate Oomph bundle with my previous call. I have since checked my Virgin Media account online and it lists my package as having my old package -the one I thought I had upgraded from. My first call was nine days ago and the second, confirmation call, two days ago.

My question: even allowing for the current Covid-19 situation should I have heard more by now?

18-07-2020, 14:22	#19
heavyside cf.geek Join Date: Mar 2007 Posts: 654	Re: Ultimate Oomph Answer Sought This whole thing is getting curiouser and curiouser. I gave it one last try to upgrade to the Ultimate Oomph bundle. Much to my surprise (and after the pre-recorded preamble that goes with any 150 call), I got through almost immediately to Customer Services. It was an Indian call-centre but the agent was polite and helpful if a little hard to understand. She checked and I could upgrade to Ultimate Oomph, keep my existing SIM number, confirmed my details and everything seemed done and dusted. When I have changed my package in the past I usually received an email a day or two later to confirm everything but after a week I had heard no more so I contacted Customer Services again. The Indian call-centre once more but the agent was equally polite and helpful and confirmed that I had indeed upgraded to the Ultimate Oomph bundle with my previous call. I have since checked my Virgin Media account online and it lists my package as having my old package -the one I thought I had upgraded from. My first call was nine days ago and the second, confirmation call, two days ago. My question: even allowing for the current Covid-19 situation should I have heard more by now?