Quote:
Originally Posted by crowarth
Hello internet!
Just a general question.... I've got an upgrade from 5 to 13 static IP addresses booked in for tomorrow. I know from looking at the Hitron unit that it's just a username and password for the GRE tunnel, but does anyone know why they'd need an engineer visit?
I have got the credentials for the GRE tunnel from VMB (the new details for the 13 static IP's) and I've even tried to update them on the Hitron unit myself, but unsurprisingly they do not work. I guess that the visit is just a quality assurance thing, and that perhaps the engineers "enable" the new IP's before configuring the unit. There's also been mention of them needing to replace the Hitron unit to make the upgrade possible.
In any case, it appears I cannot use the new details yet until the engineers visit and "flick the switch" remotely.
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Technically you can do it yourself with no issues. But your public IP range will change completely - as they will allocate blocks for the 5 & 13 address blocks from different pools. And while you can reconfigure that yourself, they always seem to want an engineer to do it to avoid any issues.
Your GRE tunnels credentials shoudln't change just the IP allocation that you get via that tunnel. They shoudln't need to replace the Hitron as the same device works for 13, 5, 1 or even Dynamic addressing.
The other thought is that they might do this with a service cease and re-provide and swap the unit as part of that, but again no real need. VMB would need to update your static IP config on their end before the new IP range will work, so again this coudl be a reason for an engineer visit -to co-ordinate both changes together.