The retentions phone line now plays an automatic recording;
"We notice your bill is going up in October - We'd like to offer you £3 credit per month as a valued customer. Press 1 to accept!" (Same amount as the increase).
When they offer you discounts for not even reporting an issue, it proves the point that you're being ripped off.
I was offered £4 p/m more than new customers - Suffice to say, I told them I'd consider my options
The operator mentioning that he 'wishes he could also have Virgin as it's much better than Sky and his BT' got my dander up, as well!
Tom