Quote:
Originally Posted by MACH2
Rang today about the proposed upgrade and nearly ended up with a new service and paying £20 (I think) more per month. The people in the Indian call centre are very polite but I don't think they understand very well. I won't repeat this experience. How do you speak to someone in the UK?
I've been an NTL/Virgin customer for more than 8 years and never had any trouble with my service.
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I had the same problem today. I just wanted some information and they knew nothing except the sales pitch.
In the end I dialed 150 and chose the thinking of leaving and got through to a UK call center and he was vary helpful.