Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

MACH2 · 02-05-2009, 21:33

Rang today about the proposed upgrade and nearly ended up with a new service and paying £20 (I think) more per month. The people in the Indian call centre are very polite but I don't think they understand very well. I won't repeat this experience. How do you speak to someone in the UK?

I've been an NTL/Virgin customer for more than 8 years and never had any trouble with my service.

02-05-2009, 21:33	#228
MACH2 Inactive Join Date: May 2009 Location: Rossendale Services: TV, Broadband and telephone Posts: 8	Re: Virgin Media Customer Service- Your Personal Experience Rang today about the proposed upgrade and nearly ended up with a new service and paying £20 (I think) more per month. The people in the Indian call centre are very polite but I don't think they understand very well. I won't repeat this experience. How do you speak to someone in the UK? I've been an NTL/Virgin customer for more than 8 years and never had any trouble with my service.