Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

shugdot · 12-02-2007, 14:31

I am sorry to say that my experiences with Virgin Media Customer services have been awful. I sent an email on Friday and I am still waiting for a reply. My wife telephoned on Saturday morning to enquire about the VIP service and was duly told that they could not speak to her because she is not authorised to make any changes to the services that we take. This option was set up in December when I was last on the phone to Telewest CS. I suppose that they have enough customers and don't mind losing some. If CS don't improve I will move but I am willing to give them a chance so I won't be too hasty. I have'nt voted in the poll as yet but it doesn't look as if they will get a commendation.

12-02-2007, 14:31	#19
shugdot Inactive Join Date: Jan 2007 Location: South Lanarkshire Posts: 34	Re: Virgin Media Customer Service- Your Personal Experience I am sorry to say that my experiences with Virgin Media Customer services have been awful. I sent an email on Friday and I am still waiting for a reply. My wife telephoned on Saturday morning to enquire about the VIP service and was duly told that they could not speak to her because she is not authorised to make any changes to the services that we take. This option was set up in December when I was last on the phone to Telewest CS. I suppose that they have enough customers and don't mind losing some. If CS don't improve I will move but I am willing to give them a chance so I won't be too hasty. I have'nt voted in the poll as yet but it doesn't look as if they will get a commendation.