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Originally Posted by spiderplant
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That doesn't look like a survey to me, looks more like a 'who answered the phone fastest' competition. No record of what happened when they got through. The reactions of a lot of the people on the thread was amusing too, have to admit I've never gotten through in under 5 minutes.
This is the same company that had an IVR hacked by an irate punter after he'd been sat on hold for nearly an hour just trying to actually buy something from them...
LOL @ this part though:
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They answerd the phone in the 2nd fastest time, sky were the fastest but charged 8ppm and had no hold music so only got 4 stars.
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Honestly charging that amount for customer service. Who would do such a thing?!?
Oh yeah....
