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Originally Posted by Neil
1) BS from CS Reps.
2) "Engineers" not turning up.
3) Promised callbacks not happening.
4) Billing wrong.
5) Lack of "Manager" to escalate issue to.
6) Lack of empathy from CS/Tech Support.
7) Telephone ping pong.
It really is still poor, & ntl only have themselves to blame.
I just hope Sir Richard Branson knows what he has let himself in for.
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Ive been with NTL for 3 years now on top broadband package, and am a VERY satisfied customer!
Well done NTL keep up the good work.
Strange about that survey tho, when BT have been coming top or there abouts on most others??? strange very strange, not sure how much we can trust the findings with NTL either tbh.
Only thing that can make me happier is for NTL to introduce 100Meg
