Quote:
Originally Posted by mandakb
Thank you for your honesty - at least I know where I stand with this. I spoke to two Asian gentlemen who yes, eventually put me onto a Scottish gentleman from another department who stated that before he could help me I would have to sign up for 6 months' technical support, which I declined. I have been a VM customer since it was blueyonder but this situation has lost Richard a customer.
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We do support most email clients using a Virginmedia email address but we are unable to support any email addresses such as domain names as they do not come under our support scope and nor are we trained to work with such email addresses, usually the company that provides the domain is the best place to get support.
Digital Home Support is their for people with various issues including your own that fall outside of our support scope, you should have been transferred into the call queue as while you are waiting it gives you the opportunity to hear the prices and hang up if you want.
We do only lease the name from Virgin even though Richard Branson appears in our advertising a lot.
