Quote:
Originally Posted by Taf
https://www.bbc.co.uk/news/business-61860717
Someone should remind Ofgem that that is how DD works. You pay the same every month, either gradually paying-off a debt caused by high use over winter, or you build up a credit to be able to clear the upcoming winter bills.
My former provider called me and asked if I wanted a growing credit to be refunded, and the caller was obviously surprised when I explained why I did not.
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The problem is that not all providers do/did that, leaving some customers with many hundreds of pounds in credit when their suppliers went bust. Avro never reviewed direct debits in my experience. When I renewed my tariff and asked for some of my credit balance to be refunded they refused and instead offered to reduce my future payments by £10 per month. But this was a result of me phoning them and asking, not them proactively reviewing my account.