Quote:
Originally Posted by Mr K
About time. The general advice to send a recorded delivery letter is crazy in this day and age. If you can agree a contract over the phone you should be able to cancel it over the phone.
They should look at their 18 month non cancellation rpi + 3.9% increase next. Nobody knows what they'll be paying in future under those terms.
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I sent my cancellation in via recorded delivery, I made it clear I wanted to end the contract on the last day of the full contracted term and the letter was simply the required 30 day notice.
VM canceled the sevice 3 weeks before the end of contracted term, why I dont know, it made no difference to me as I already had a new ISP in place, but what if I hadn't had a new ISP in place.
A Virgin Media spokesperson said: "We are committed to providing our customers with excellent service, supporting them with any issues and giving clear options should they wish to leave.
When was the above put into place
